Frequently Asked Questions

Yes, Medinous offers tailored solutions for healthcare facilities of all sizes and different healthcare settings while complying by regional and global regulations.

Medinous Enterprise – Comprehensive HMS for large hospitals and healthcare groups.
Medinous Spectrum – Optimized for small and mid-sized hospitals.
Medinous Fusion – Designed for clinics and outpatient centers. Available in three variants:

Fusion LITE – For standalone clinics and polyclinics.

Fusion+ ­– For multi-specialty medical centers and healthcare complexes.

Fusion PRO – For day-case centers and advanced outpatient facilities.

Medinous supports hospitals / medical facilities accredited by recognized bodies such as Joint Commission International ( JCI), Council of Health Insurance (CHI), Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI), National Health Regulatory Authority (NHRA), Council for Health Services Accreditation of Southern Africa (COHSASA), Accreditation Canada, etc.

Yes, Medinous hospital and clinic management solutions supports multi-facility hospital and clinic networks with a centralized architecture and single sign-on (SSO) capability. It enables interoperable data exchange, consolidated patient records, and multi-entity financial management while enforcing role-based access control (RBAC) and hierarchical permissions to maintain data security and compliance across distributed healthcare environments.

Yes, Medinous solutions accommodate specialty-specific assessments across various medical departments. The software offers configurable clinical workflows, department-specific templates, and specialty-driven documentation to align with the unique requirements of disciplines such as dental, cardiology, orthopedics, gynecology, oncology, and more. It also supports structured data capture, clinical decision support (CDS), and custom reporting, for precise and efficient patient assessments tailored to each specialty. EMR of a patient is a chronological record of the patient’s visits and medical information recorded during those visits.

Yes, Medinous HMS offers multi-roster management for doctors, enabling appointment scheduling and shift management across departments and facilities. It allows administrators to define doctor availability, consulting hours, and rotation schedules while integrating with the appointment booking system to prevent scheduling conflicts.

Yes, the system includes a secure patient portal with self-service features such as appointment scheduling, online payments, access to medical records, insurance status checks, and service feedback submission. Patients can book or modify appointments, make payments via integrated gateways, track insurance approvals and claims, and view lab reports, prescriptions, and visit history. They can also provide feedback on services received for continuous care improvement.

Yes, Medinous HMS effectively manages day-care procedures and outpatient services, integrating key departments for seamless operations.

• Day-Care Management: Supports scheduled and walk-in procedures, admission-discharge workflows, and real-time bed tracking.
• Outpatient Management: Enables quick appointment booking, e-prescriptions, diagnostic ordering, and integrated billing.
• Pharmacy, Lab & Radiology: Facilitates real-time order processing, medication dispensing, lab test management and radiology integration.
• Billing & Insurance: Supports package-based billing, pre-authorizations, and claims processing.
• EMR & Clinical Workflows: Offers specialty-specific templates for accurate documentation and seamless care.

Yes, Medinous HMS supports multiple price lists based on customer type, providing flexible billing and pricing structures. It allows customer-specific pricing by defining different price lists for corporates, insurance providers, self-paying patients, and government schemes. Contract-based pricing enables pre-negotiated rates for corporate and insurance agreements, while package-based pricing supports fixed or variable rates for bundled treatments and procedures. The system also accommodates multi-tier pricing based on hospital branches, service categories, or patient demographics.

Yes, healthcare facilities have the flexibility to define dynamic insurance and sponsor plans with configurable rules with Medinous. It allows custom coverage limits, co-payment structures, exclusions, and pre-authorization requirements based on policy type. The system supports tiered benefits, multiple sponsors per patient, and real-time eligibility checks, for accurate claims processing.

Yes, Medinous HMS and CMS support seamless interoperability with third-party systems such as Laboratory Information System (LIS), Radiology Information System (RIS) , Picture Archiving and Communication System(PACS, and ERP platforms. It leverages standard protocols and RESTful APIs for bidirectional data exchange, order management, and real-time retrieval of results. The system ensures structured data mapping and adherence to industry standards to optimize interoperability across healthcare ecosystems.

Yes, Medinous HMS integrates with external insurance validation and claims processing systems for eligibility verification, claims submission, adjudication tracking, and remittance processing. It supports exchange of insurance data with payers, third-party administrators (TPAs), and government health schemes. The system automates policy validation, co-payment calculations, pre-authorization workflows, and claim status update for faster reimbursements, reduced claim rejections, and compliance with regulatory requirements.

Yes, Medinous HMS supports real-time data exchange with medical devices and laboratory analysers through HL7, ASTM, and proprietary API integrations. It enables bidirectional communication, allowing automated order transmission, result retrieval, and direct interfacing with diagnostic equipment. The system integrates device-generated results directly into the EMR and LIS modules, maintaining a unified data platform.

Yes, Medinous HMS supports automated reminders and notifications for patients and staff through SMS, email, and in-app alerts. It enables appointment reminders, billing notifications, medication alerts, follow-up schedules, and critical task updates. Configurable workflows allow hospitals to setup role-based notifications for clinicians, administrative staff, and patients, improving communication and operational efficiency.

Yes, Medinous HMS supports multi-device accessibility, ensuring seamless usage across desktops, tablets, and iPads and smartphones. Built on Angular, it offers secure web-based access, fast load times, and optimized performance. The system provides a responsive UI for smooth navigation on various screen sizes, supporting bedside documentation, physician CPOE, nursing workflows, and patient registration from any location.

Yes, Medinous HMS provides detailed user activity logs by tracking logins, data access, and modifications. The system offers timestamped records and role-based access details, helping hospitals monitor user interactions, detect anomalies, and strengthen compliance.

Yes, Medinous HMS allows administrators to define user roles and permissions based on department-specific responsibilities. It offers role-based access control (RBAC), enabling granular permission settings for clinical, administrative, and financial users. Each user has access only to the relevant modules and functionalities based on their assigned role, maintaining data security and operational control.

Yes, Medinous HMS is equipped with advanced encryption protocols to protect data at rest. It utilizes AES-256 and SSL/TLS encryption for secure storage.

Yes, Medinous HMS supports regular data backups and disaster recovery mechanisms to uphold data integrity and business continuity. It offers automated and scheduled backups, redundant storage, and failover systems to protect against data loss.

Medinous HMS maintains fast response times and system stability during peak usage through efficient system architecture, resource optimization, and traffic management. It is designed to handle high user loads without slowdowns by utilizing scalable infrastructure, streamlined processing, and continuous performance monitoring. This allows hospitals to operate smoothly, even during peak hours, providing reliable access to critical functions.

Yes, Medinous HMS provides real-time dashboards and analytics for tracking operational performance across departments. It offers configurable reports, KPI monitoring, and insights on key metrics such as patient flow, financial performance, resource utilization, and clinical outcomes.

Yes, Medinous HMS allows healthcare facilities to generate custom reports for different departments, including radiology, pharmacy, and surgery. It offers configurable reporting templates, filter-based data extraction, and real-time analytics, enabling department-specific insights for operations, financials, and clinical outcomes.

Yes, Medinous HMS supports advanced clinical decision support (CDS) tools to assist in diagnosis and treatment planning. It provides evidence-based alerts, order sets, drug interaction checks, and protocol-driven recommendations, enhancing clinical accuracy and patient safety.

Yes, Medinous supports data migration from legacy systems during implementation. It allows for structured data extraction, transformation, and secure import while ensuring data integrity and minimal downtime, facilitating a smooth transition to the new system.